Customer Service Quality Coach (m/f/d)

Gleich bewerben
Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 19 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail.

Our team in Gelsenkirchen is looking for a dedicated Customer Service Quality Coach (m/f/d) to help raise our customer service quality to an even higher level.

How does a day as Customer Service Quality Coach (m/f/d) look like:

In the morning, you will have a look at the activities planned for the day: performing Quality evaluations to find improvement opportunities for employees would be your main activity. Throughout the day, you will answer agents' questions in regards to policies and procedures. You will then be having individual feedback and/or coaching sessions with agents aimed at developing their hard and soft skills. When necessary, you will be creating or updating Knowledge base content. Thinking about ways to improve our processes and analyzing data to identify training opportunities and provide training will also be part of your tasks.

Your profile as a Customer Service Quality Coach (m/f/d):

  • At least one year of professional experience within Customer Service performing evaluations and providing feedback and coaching.

  • Strong communication skills paired with (near) native German and good English language skills.

  • Ability to analyze data and identify patterns in order to extract actionable insights.

We offer...

  • 30 holidays per year

  • 40 % home office policy, workation up to 2 weeks per year

  • Appropriate salary, lucrative social benefits and holiday and Christmas bonuses

  • 25% staff discount on the entire Hunkemöller product range 

  • Bike leasing, discounts on approx. 1,500 well-known brands, gym allowance  

  • Trainings in the ‘Hunkemöller Academy’ - our digital learning platform 

  • Talent promotion through internal development programmes

Would you like to become part of our Hunkemöller team as a Customer Service Quality Coach (m/f/d)? Then we look forward to receiving your online application including a CV or your LinkedIn profile, all relevant references and your salary expectations.

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